{"id":983,"date":"2018-01-08T14:02:22","date_gmt":"2018-01-08T20:02:22","guid":{"rendered":"https:\/\/sreda.mx\/?page_id=983"},"modified":"2026-03-23T18:24:36","modified_gmt":"2026-03-24T00:24:36","slug":"soporte-tecnico","status":"publish","type":"page","link":"https:\/\/sreda.mx\/?page_id=983","title":{"rendered":"Soporte T\u00e9cnico"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-estamos-aqui-para-ayudarte\">Estamos aqu\u00ed para ayudarte.<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>El soporte es un factor importante que permite prolongar la vida de los equipos tecnol\u00f3gicos (computo y audiovisuales), esto con la finalidad de prevenir fallas y garantizar que se est\u00e1 obteniendo el m\u00e1ximo rendimiento ya que con el tiempo y el uso, los equipos sufren deterioro y posibles da\u00f1os ocasionados por el exceso de temperatura o acumulaci\u00f3n de polvo, provocando un desempe\u00f1o pobre y\/o incluso perdida de datos. <\/p>\n\n\n\n<p>Es por ello que para garantizar el buen funcionamiento de sus equipos, el programa cuenta con una \u00e1rea de soporte t\u00e9cnico especializada, la cual brinda siempre de manera oportuna todo el apoyo en la diferentes necesidades que se presenten, tales como:<\/p>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-31aacf8\" id=\"soporte-a-usuarios-y-equipos\" data-block-id=\"31aacf8\"><h3 class=\"stk-block-heading__text stk-block-heading--use-theme-margins\">Soporte a Usuarios y Equipos<\/h3><\/div>\n\n\n\n<p><strong>a. Incidencias de Sistema Operativo y\/o Aplicaciones.<\/strong> Incidencias relacionadas con problemas de configuraci\u00f3n, bloqueo o mal funcionamiento del sistema operativo Windows, aplicaciones de ofim\u00e1tica, correo electr\u00f3nico y sistemas antivirus entre otros.<\/p>\n\n\n\n<p><strong>b. Incidencias de Hardware.<\/strong> Incidencias relacionadas con problemas de configuraci\u00f3n, da\u00f1os  o ampliaciones de dispositivos internos o externos, como discos duros, memorias, drivers, impresoras etc.<\/p>\n\n\n\n<p><strong>c. Requerimientos Relacionados con la Red. <\/strong>Cualquier actividad asociada al uso diario de la infraestructura de la red.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"880\" height=\"110\" data-attachment-id=\"4398\" data-permalink=\"https:\/\/sreda.mx\/?attachment_id=4398#main\" data-orig-file=\"https:\/\/i0.wp.com\/sreda.mx\/wp-content\/uploads\/2022\/09\/baner-soporte.jpg?fit=1600%2C200&amp;ssl=1\" data-orig-size=\"1600,200\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"baner-soporte\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/sreda.mx\/wp-content\/uploads\/2022\/09\/baner-soporte.jpg?fit=880%2C110&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/sreda.mx\/wp-content\/uploads\/2022\/09\/baner-soporte.jpg?resize=880%2C110&#038;ssl=1\" alt=\"\" class=\"wp-image-4398\" srcset=\"https:\/\/i0.wp.com\/sreda.mx\/wp-content\/uploads\/2022\/09\/baner-soporte.jpg?resize=1024%2C128&amp;ssl=1 1024w, https:\/\/i0.wp.com\/sreda.mx\/wp-content\/uploads\/2022\/09\/baner-soporte.jpg?resize=300%2C38&amp;ssl=1 300w, https:\/\/i0.wp.com\/sreda.mx\/wp-content\/uploads\/2022\/09\/baner-soporte.jpg?resize=768%2C96&amp;ssl=1 768w, https:\/\/i0.wp.com\/sreda.mx\/wp-content\/uploads\/2022\/09\/baner-soporte.jpg?resize=1536%2C192&amp;ssl=1 1536w, https:\/\/i0.wp.com\/sreda.mx\/wp-content\/uploads\/2022\/09\/baner-soporte.jpg?w=1600&amp;ssl=1 1600w\" sizes=\"auto, (max-width: 880px) 100vw, 880px\" \/><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Puedes descargar el formato para poder enviar solicitud de soporte:<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/sreda.mx\/wp-content\/uploads\/2024\/07\/FORMATO-SOLICITUD-SOPORTE-TECNICO.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Incrustado de &lt;strong&gt;FORMATO SOLICITUD SOPORTE T\u00c9CNICO&lt;\/strong&gt;.\"><\/object><a id=\"wp-block-file--media-e833eadf-99eb-492d-be6c-003a08b5a087\" href=\"https:\/\/sreda.mx\/wp-content\/uploads\/2024\/07\/FORMATO-SOLICITUD-SOPORTE-TECNICO.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>FORMATO SOLICITUD SOPORTE T\u00c9CNICO<\/strong><\/a><a href=\"https:\/\/sreda.mx\/wp-content\/uploads\/2024\/07\/FORMATO-SOLICITUD-SOPORTE-TECNICO.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-e833eadf-99eb-492d-be6c-003a08b5a087\">Descarga<\/a><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Es importante recordarte que las solicitudes enviadas deber\u00e1n estar elaboradas en hoja membretada de la escuela en cuesti\u00f3n y debidamente requisitada con la firma del RAM as\u00ed como el visto bueno del director. (<em>Incluir sello de la escuela<\/em>). <\/p>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-normal-font-size\">Con la finalidad de agilizar los procesos de atenci\u00f3n puedes enviar tu solicitud v\u00eda correo electr\u00f3nico a: <a href=\"mailto:contacto@sreda.mx\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>contacto@sreda.mx<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Estamos aqu\u00ed para ayudarte. El soporte es un factor importante que permite prolongar la vida de los equipos tecnol\u00f3gicos (computo y audiovisuales), esto con la finalidad de prevenir fallas y garantizar que se est\u00e1 obteniendo el m\u00e1ximo rendimiento ya que <a class=\"more-link\" href=\"https:\/\/sreda.mx\/?page_id=983\">Leer M\u00e1s &#8230;<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"folder":[342],"class_list":["post-983","page","type-page","status-publish","hentry"],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","post-thumbnail":"","clean-magazine-slider":"","clean-magazine-featured":"","clean-magazine-landscape":"","clean-magazine-small":""},"post_excerpt_stackable_v2":"<p>Estamos aqu\u00ed para ayudarte. El soporte es un factor importante que permite prolongar la vida de los equipos tecnol\u00f3gicos (computo y audiovisuales), esto con la finalidad de prevenir fallas y garantizar que se est\u00e1 obteniendo el m\u00e1ximo rendimiento ya que con el tiempo y el uso, los equipos sufren deterioro y posibles da\u00f1os ocasionados por el exceso de temperatura o acumulaci\u00f3n de polvo, provocando un desempe\u00f1o pobre y\/o incluso perdida de datos. Es por ello que para garantizar el buen funcionamiento de sus equipos, el programa cuenta con una \u00e1rea de soporte t\u00e9cnico especializada, la cual brinda siempre de manera&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"geekMx","url":"https:\/\/sreda.mx\/?author=3"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Soporte T\u00e9cnico - Educaci\u00f3n a Distancia Acapulco<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sreda.mx\/?page_id=983\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Soporte T\u00e9cnico - Educaci\u00f3n a Distancia Acapulco\" \/>\n<meta property=\"og:description\" content=\"Estamos aqu\u00ed para ayudarte. El soporte es un factor importante que permite prolongar la vida de los equipos tecnol\u00f3gicos (computo y audiovisuales), esto con la finalidad de prevenir fallas y garantizar que se est\u00e1 obteniendo el m\u00e1ximo rendimiento ya que Leer M\u00e1s ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sreda.mx\/?page_id=983\" \/>\n<meta property=\"og:site_name\" content=\"Educaci\u00f3n a Distancia Acapulco\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/educacionadistancia.aca\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-24T00:24:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sreda.mx\/wp-content\/uploads\/2022\/09\/baner-soporte-1024x128.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@contactoSREDA\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sreda.mx\\\/?page_id=983\",\"url\":\"https:\\\/\\\/sreda.mx\\\/?page_id=983\",\"name\":\"Soporte T\u00e9cnico - Educaci\u00f3n a Distancia Acapulco\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sreda.mx\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/sreda.mx\\\/?page_id=983#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/sreda.mx\\\/?page_id=983#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/sreda.mx\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/baner-soporte-1024x128.jpg\",\"datePublished\":\"2018-01-08T20:02:22+00:00\",\"dateModified\":\"2026-03-24T00:24:36+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/sreda.mx\\\/?page_id=983#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/sreda.mx\\\/?page_id=983\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/sreda.mx\\\/?page_id=983#primaryimage\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/sreda.mx\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/baner-soporte.jpg?fit=1600%2C200&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/sreda.mx\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/baner-soporte.jpg?fit=1600%2C200&ssl=1\",\"width\":1600,\"height\":200},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/sreda.mx\\\/?page_id=983#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Inicio\",\"item\":\"https:\\\/\\\/sreda.mx\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Soporte T\u00e9cnico\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/sreda.mx\\\/#website\",\"url\":\"https:\\\/\\\/sreda.mx\\\/\",\"name\":\"Educaci\u00f3n a Distancia Acapulco\",\"description\":\"Impulsando el uso de las TIC.\",\"publisher\":{\"@id\":\"https:\\\/\\\/sreda.mx\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/sreda.mx\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/sreda.mx\\\/#organization\",\"name\":\"Educaci\u00f3n a Distancia Acapulco\",\"url\":\"https:\\\/\\\/sreda.mx\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/sreda.mx\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/sreda.mx\\\/wp-content\\\/uploads\\\/2018\\\/04\\\/cropped-sreda-icon-4.png?fit=512%2C512&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/sreda.mx\\\/wp-content\\\/uploads\\\/2018\\\/04\\\/cropped-sreda-icon-4.png?fit=512%2C512&ssl=1\",\"width\":512,\"height\":512,\"caption\":\"Educaci\u00f3n a Distancia Acapulco\"},\"image\":{\"@id\":\"https:\\\/\\\/sreda.mx\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/educacionadistancia.aca\",\"https:\\\/\\\/x.com\\\/contactoSREDA\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Soporte T\u00e9cnico - Educaci\u00f3n a Distancia Acapulco","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sreda.mx\/?page_id=983","og_locale":"es_MX","og_type":"article","og_title":"Soporte T\u00e9cnico - Educaci\u00f3n a Distancia Acapulco","og_description":"Estamos aqu\u00ed para ayudarte. 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